Your Journey, Prepared

To confirm your safari, a deposit is required per person based on trip duration:

• 1-day safaris and tours: No deposit required.
• 2-3 day safaris and tours: 20% deposit.
• 4-6 day safaris and tours: 30% deposit.
• 7-12 day safaris and tours: 30% deposit.
• Combined Kenya and Tanzania itineraries: 30% deposit.

The remaining balance is due 6 to 1 days before safari departure.

Low Season: April, May, June, and November.

• More than 60 days before safari: No cancellation fee, but a 5% admin fee applies.
• 36-60 days: 20% cancellation charge.
• 16-35 days: 40% cancellation charge.
• 4-15 days: 60% cancellation charge.
• 3 days or less: 100% cancellation charge with no refund.

High Season: January to March, July to October, and December.

No refunds are available for cancellations during these months.

Refund Terms:

• Refunds are issued to the original payment method within 90 working days of written cancellation.
• A 5% administrative fee applies to all refunds to cover transaction costs.
• Refund requests must be made within 6 months of the original transaction.

We encourage secure, cashless transactions.

• Accepted cards: Visa, Mastercard, and American Express.
• Payments are accepted in all major currencies.
• All official Plentiful Adventures accounts are located only in Nairobi, Kenya.
• We do not maintain bank accounts in any foreign country.
• Always verify payment details with our official team before transferring funds.

Secure Online Payment:

• Once your booking is confirmed, your Tour Manager will issue an invoice.
• A secure payment link will then be provided to complete your payment online.
• We do not charge transaction fees for card payments, although your card provider may apply handling or foreign transaction fees.

All guests are required to obtain comprehensive travel insurance that includes:

• Trip cancellation or curtailment.
• Medical expenses and emergency evacuation.
• Personal accident cover.
• Loss or damage of baggage and personal belongings.

Insurance must be arranged at the time of booking. Proof of insurance, including provider name, policy number, and a 24-hour contact number, must be provided before arrival.

Plentiful Adventures is not responsible for any costs arising from lack of insurance coverage.

• Safaris often involve close encounters with wild animals. While attacks are rare, no safari can guarantee complete safety.
• Many camps and lodges are unfenced, and animals may move freely through the area.
• Plentiful Adventures, its employees, and partners cannot be held responsible for injury, incident, or loss arising from wildlife encounters.

• Safaris are conducted in 4x4 Land Cruisers designed for rugged terrain with pop-up roofs for game viewing.
• Vehicles may not have air conditioning, but they are built for reliability in remote conditions.
• On fly-in safaris, open-sided vehicles may be used within private conservancies.
• Road conditions in national parks can be rough, so long travel times should be expected.

• Tap water at lodges and camps is not recommended for drinking. Complimentary bottled water is provided for drinking and brushing teeth.
• Additional bottled water is available for purchase.

• Domestic flights may be used to reduce long road journeys and are optional at additional cost.
• Flights are subject to luggage restrictions and airline terms.

• All services are provided under Kenyan law.
• Any disputes will be handled in Kenyan courts, with arbitration available as an option.

We strive to provide exceptional service, but issues may occasionally arise.

• Report general concerns immediately to your Tour Manager by email or WhatsApp.
• Report accommodation issues to the Lodge or Camp Manager.
• Report travel issues to your Driver-Guide.
• If unresolved, submit a written complaint within 20 days of your safari completion.
• Formal complaints are investigated within 30 days, with valid settlements or compensations processed within 30 days of resolution.

Failure to report an issue during your safari may limit our ability to investigate or resolve the matter.