At Plentiful Adventures, we value transparency and fairness. Our booking, payment, and
cancellation policies are designed to protect both our travelers and our suppliers while ensuring
a seamless safari experience.
1. Booking & Deposit Policy
To confirm your safari, a deposit is required per person based on trip duration:
• 1-day safaris/tours: No deposit required.
• 2–3 day safaris/tours: 20% deposit.
• 4–6 day safaris/tours: 30% deposit.
• 7–12 day safaris/tours: 30% deposit.
• Combined Kenya & Tanzania itineraries: 30% deposit.
The remaining balance is due 6–1 days before safari departure.
2. Cancellation & Refund Policy
Low Season (April, May, June, November):
• More than 60 days before safari: No cancellation fee (5% admin fee applies).
• 36–60 days: 20% cancellation charge.
• 16–35 days: 40% cancellation charge.
• 4–15 days: 60% cancellation charge.
• 3 days or less: 100% cancellation charge (no refund).
High Season (January–March, July–October, December):
• No refunds available for cancellations during these months.
Refund Terms:
• Refunds are issued to the original payment method within 90 working days of written
cancellation.
• A 5% administrative fee applies to all refunds to cover transaction costs.
• Refund requests must be made within 6 months of the original transaction.
3. Payment Methods & Currency
We encourage secure, cashless transactions.
• Accepted Cards: Visa, Mastercard, American Express.
• Currency: Payments are accepted in USD (as quoted). Other major currencies may be
accepted by prior arrangement at the prevailing exchange rate.
Important Payment Notice
• All official Plentiful Adventures accounts are located only in Nairobi and Mombasa,
Kenya.
• We do not maintain bank accounts in any foreign country.
• Always verify payment details with our official team before transferring funds.
Secure Online Payment
• Once your booking is confirmed, your Tour Manager will issue an invoice.
• A secure payment link will then be provided to complete your payment online.
• We do not charge transaction fees for card payments. However, your card provider may
apply handling or foreign transaction fees.
4. Travel Insurance (Mandatory)
All guests are required to obtain comprehensive travel insurance that includes:
• Trip cancellation or curtailment
• Medical expenses & emergency evacuation
• Personal accident cover
• Loss or damage of baggage & personal belongings
Insurance must be arranged at the time of booking. Proof of insurance (provider name, policy
number, and 24-hour contact number) must be provided before arrival.
Plentiful Adventures is not responsible for any costs arising from lack of insurance coverage.
5. Safety & Wildlife Disclaimer
• Safaris often involve close encounters with wild animals. While attacks are rare, no safari
can guarantee complete safety.
• Many camps and lodges are unfenced; animals may move freely through the area.
• Plentiful Adventures, its employees, and partners cannot be held responsible for injury,
incident, or loss arising from wildlife encounters.
6. Safari Transport
• Safaris are conducted in 4×4 Land Cruisers designed for rugged terrain with pop-up roofs
for game viewing.
• Vehicles may not have air conditioning but are built for reliability in remote conditions.
• On fly-in safaris, open-sided vehicles may be used within private conservancies.
• Road conditions in national parks can be rough; long travel times should be expected.
7. Water & Health
• Tap water at lodges/camps is not recommended for drinking. Complimentary bottled
water is provided for drinking and brushing teeth.
• Additional bottled water is available for purchase.
8. Domestic Flights
• Domestic flights may be used to reduce long road journeys (optional and at additional
cost).
• Flights are subject to luggage restrictions and airline terms.
9. Legal Framework
• All services are provided under Kenyan law.
• Any disputes will be handled in Kenyan courts, with arbitration as an available option.
10. Issues & Complaints
We strive to provide exceptional service, but issues may occasionally arise.
• Immediate reporting is essential:
o General concerns → Tour Manager (email/WhatsApp)
o Accommodation issues → Lodge/Camp Manager
o Travel issues → Driver-Guide
• If unresolved, submit a written complaint within 20 days of your safari’s completion.
• Formal complaints will be investigated within 30 days, with valid
settlements/compensations processed within 30 days of resolution.
Failure to report an issue during your safari may limit our ability to investigate or resolve the
matter.