Wild Animals:
- Please be aware that on any African safari, your clients may be taken into close contact with wild animals. Attacks by wild animals are rare, but no safari into the African wilderness can guarantee that this will not occur.
- Neither Plentiful adventures, nor its employees, nor its suppliers can be held responsible for any injury or incident on the safari. Please note that many safari camps are unfenced, and animals can wander through the camps at all times of the day and night.
Important: Travel Insurance Requirement
To ensure your peace of mind while traveling, it is essential that every participant in your safari or tour has comprehensive travel insurance. Your policy should provide coverage for:
- Trip cancellation or curtailment
- Medical expenses and emergency evacuation
- Personal accident
- Loss or damage of personal belongings, baggage, and money
We strongly recommend that you arrange your travel insurance at the time of booking and deposit payment, so that you are protected in the event of cancellation before your trip begins.
Please be aware that obtaining suitable insurance is your sole responsibility, and the cost of the policy is not included in your tour package. Plentiful Adventures Tour Travel & Safaris Ltd cannot be held responsible for any consequences arising from lack of coverage.
If you are traveling from outside East Africa, we kindly ask that you share the following information with us prior to arrival:
- Name of your insurance provider
- Policy number
- 24-hour emergency contact number for your insurer
This information will help us assist you more effectively in the event of an emergency during your safari.
Safari & Tour Payment Terms
To confirm your safari or tour with Plentiful Adventures, a deposit is required based on the duration of your trip, as outlined below:
Deposit Requirements (Per Person):
- 0% deposit – For 1-day safaris/tours
- 20% deposit – For 2 to 3-day safaris/tours
- 30% deposit – For 4 to 6-day safaris/tours
- 30% deposit – For 7 to 12-day safaris/tours
- 30% deposit – For combined Kenya & Tanzania safari itineraries
The remaining balance is due between 6 and 1 day prior to the start of your safari.
Payment Methods
We strongly encourage cashless transactions and prefer all payments—both deposit and final balance—to be made online via credit or debit card.
We accept:
- Visa
- MasterCard
- American Express
All transactions are processed securely through our trusted online payment system.
Currency & International Payments
- For international travellers, payments must be made in USD, as quoted. Payment in other major convertible currencies may be accepted only with prior arrangement and will be subject to the prevailing exchange rate at the time of payment.
Important Payment Notice
- Please be advised that all official Plentiful adventures tour travel and safaris ltd bank accounts are located exclusively in Nairobi and Mombasa, Kenya. We do not maintain any banking operations in other Kenyan cities or in any foreign countries.
- To safeguard your payments and avoid fraudulent activity, please ensure that all transactions are made only to the verified bank accounts provided directly by our official representatives. If you are uncertain about any payment details, do not hesitate to contact us through our official communication channels before proceeding.
Secure Online Payment Process
Once your booking is confirmed, your assigned Sales Consultant or Tour Manager will email you a formal invoice. Following this, you will receive a secure payment link from Natural World Kenya Safaris, directing you to our official online payment platform where you can safely complete your payment using your credit or debit card.
- No transaction fee is charged by us for deposit payments made by credit or debit card.
- If you choose to pay the entire invoice amount in one transaction, we also do not charge any processing fee.
- Please note: Your credit card provider may apply a handling or foreign transaction fee based on your location and their policies.
- Final balance payments can be made using credit or debit card without any additional transaction fee
We are committed to ensuring your booking and payment experience is both secure and seamless.
Transport on Safari
- Safari transport across East Africa is uniquely adapted for rugged terrain and remote environments. Unlike highway coaches in developed countries, safari vehicles—primarily 4×4 Land Cruisers—are built for durability and performance on unpaved roads. These vehicles typically come equipped with sliding windows for game viewing and standard fans, but not air-conditioning, which may be limited due to vehicle design and fuel efficiency in remote areas.
- Guests on fly-in safaris may experience open-sided safari vehicles used within private conservancies and game reserves, offering a more immersive wildlife viewing experience.
Water Safety
- Tap water in safari lodges and camps is not recommended for drinking. Complimentary bottled water will be supplied for drinking and brushing your teeth. Additional bottles can usually be purchased or requested at your accommodation.
Road Conditions & Domestic Flights
- Road journeys between parks and reserves can involve long hours on rough terrain, and vehicles are typically limited to a top speed of 80 km/h for safety. While these overland trips offer scenic experiences, they can be physically demanding.
- For longer distances, domestic flights between parks and reserves are available at an additional cost and can significantly reduce travel time while offering stunning aerial views.
Legal Framework
- All services provided by Natural World Kenya Safaris fall under the jurisdiction of Kenyan law. Any disputes or claims will be handled in Kenyan courts, with the option for resolution through arbitration, in accordance with the country’s legal framework.
Issues/Complaints on Safari
- While every effort shall be made to provide the best services to each guest, any Complaint / Dissatisfaction that may arise during safari travel should be communicated immediately to your Tour manager / Consultant (in writing via Guest relation email/WhatsApp) for on-site attention, verification, and immediate address.
- A summary of the complaint issues (in case not addressed on-location) should be communicated to the company in writing within 30 days of completion of the safari tour for necessary action.
- The complaints/issues raised will be investigated and addressed within 30 days of receipt of a formal complaint. Genuine Compensations / Settlements shall be made within 30 Days of the official complaint receipt.
